{"id":1329,"date":"2025-07-07T11:54:29","date_gmt":"2025-07-07T15:54:29","guid":{"rendered":"https:\/\/guide.cophan.org\/?post_type=fiche&#038;p=1329"},"modified":"2025-10-22T13:52:30","modified_gmt":"2025-10-22T17:52:30","slug":"air-and-train-travel","status":"publish","type":"fiche","link":"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/air-and-train-travel\/","title":{"rendered":"\u00a0Air and train travel"},"content":{"rendered":"\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">What is accessible and inclusive air and train travel?<\/h2>\n\n\n\n<p>Transportation is considered accessible and inclusive when each step of the journey is predictable, safe and barrier-free. Services must be designed to meet the needs of all individuals, regardless of their abilities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The particularities of air and rail transportation<\/h3>\n\n\n\n<p>Air and rail transportation, as well as buses, subways or paratransit, are forms of public transportation. However, they are distinguished by their use primarily for long-distance travel, particularly across large geographic areas such as Qu\u00e9bec or Canada.<\/p>\n\n\n\n<p>All modes of public transit have challenges related to the accessibility of infrastructure, vehicles, information and assistance. However, long-distance travel presents additional challenges due to its length and possible border crossings. These challenges include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Baggage management<\/li>\n\n\n\n<li>Reservations<\/li>\n\n\n\n<li>Boarding and disembarkation procedures<\/li>\n\n\n\n<li>Access to adapted toilets or to food<\/li>\n\n\n\n<li>Intermodality, where passengers find themselves in unknown places<\/li>\n<\/ul>\n\n\n\n<p>The division of responsibilities among the different levels of government in Canada means that accessibility is not always the same between regions. Moreover, the international nature of the standards that govern these industries makes it difficult to implement changes. To ensure true accessibility in air and rail transportation, strong leadership from the authorities is essential. Effective coordination among levels of government and a proactive approach are crucial to overcoming barriers and improving these modes of transportation.<\/p>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-orange-light-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Overview of the situation<\/h2>\n\n\n\n<p>Despite strict federal regulations, nearly two-thirds of the 2.2 million persons with disabilities who traveled in 2019 and 2020 encountered barriers on planes and trains. Although consultations were held, the <a href=\"https:\/\/www.oag-bvg.gc.ca\/internet\/English\/att__e_44224.html\">Auditor General of Canada\u2019s report<\/a> highlights several issues, including a lack of staff training, inadequate complaint management and digital accessibility challenges. The shortcomings do not concern the specific obligations or action plans, but rather their implementation. <\/p>\n\n\n\n<p>On the aviation side, the issues are particularly concerning. The media frequently report incidents involving broken or forgotten mobility aids, as well as cases of mistreatment, especially during boarding procedures. The situation has become so critical that a <a href=\"https:\/\/www.canada.ca\/en\/transport-canada\/news\/2024\/05\/ministers-rodriguez-and-khera-hosted-a-national-air-accessibility-summit.html\">National Air Accessibility Summit<\/a> was held in 2024 to address these issues. <\/p>\n\n\n\n<p>In terms of domestic travel in Qu\u00e9bec, airlines and railways are subject to much less stringent obligations than at the federal level. This lack of a rigorous framework results in accessibility gaps that make it difficult for persons with disabilities to travel, even on recently commissioned services. EXO commuter trains, especially on the <a href=\"https:\/\/ici.radio-canada.ca\/nouvelle\/706832\/train-montreal-mascouche-inaccessible\" target=\"_blank\" rel=\"noopener noreferrer\">Montr\u00e9al-Mascouche<\/a> lines , as well as the R\u00e9seau Express M\u00e9tropolitain(REM), are good examples where the needs of persons with disabilities have been neglected. These findings highlight the urgency of concerted action to improve accessibility and ensure inclusive and respectful travel experiences for all.<\/p>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-green-light-background-color has-text-color has-black-color wp-elements-76e8e84eecfe8b3ff57ce4ae4ec6c47a\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Standards and obligations<\/h2>\n\n\n\n<p>There are regulatory frameworks to guide organizations towards more inclusive practices. Some are mandatory, while others encourage organizations to go further.<\/p>\n\n\n\r\n<div class=\"accordions-block\">\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-accessible-transportation-for-persons-with-disabilities-regulations-atpdr-1\" aria-expanded=\"false\" aria-controls=\"panel-accessible-transportation-for-persons-with-disabilities-regulations-atpdr-1\">Accessible Transportation for Persons with Disabilities Regulations (ATPDR)<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-accessible-transportation-for-persons-with-disabilities-regulations-atpdr-1\" style=\"display: none;\">\r\n\t\t\t\t<p>Adopted in 2019, after nearly 25 years of changing practices, the ATPDR sets out mandatory requirements for various interprovincial modes of transportation. The requirements cover air, rail, marine and bus transportation, as well as security and border checks. There are administrative monetary penalties for non-compliance.<\/p>\n<p>Two complementary regulations reinforce this legislation :<\/p>\n<ul>\n<li>The <a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/regulations\/SOR-2021-243\/\">Accessible Transportation Planning and Reporting Regulations<\/a>, which specifies certain obligations.<\/li>\n<li>The <a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/regulations\/SOR-94-42\/page-1.html\">Personnel Training for the Assistance of Persons with Disabilities Regulations<\/a>, which applies to medium-sized carriers.<\/li>\n<\/ul>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-transit-standards-in-ontario-and-manitoba-2\" aria-expanded=\"false\" aria-controls=\"panel-transit-standards-in-ontario-and-manitoba-2\">Transit standards in Ontario and Manitoba<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-transit-standards-in-ontario-and-manitoba-2\" style=\"display: none;\">\r\n\t\t\t\t<p>Ontario imposes <a href=\"https:\/\/www.ontario.ca\/laws\/regulation\/110191\">strict accessibility standards<\/a> in public transit, as does Manitoba with its <a href=\"https:\/\/web2.gov.mb.ca\/laws\/regs\/current\/151-2023.php?lang=en\">Accessible Transportation Standard Regulation<\/a>.<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-act-to-secure-handicapped-persons-in-the-exercise-of-their-rights-with-a-view-to-achieving-social-school-and-workplace-integratione-20-1-3\" aria-expanded=\"false\" aria-controls=\"panel-act-to-secure-handicapped-persons-in-the-exercise-of-their-rights-with-a-view-to-achieving-social-school-and-workplace-integratione-20-1-3\">Act to secure handicapped persons in the exercise of their rights with a view to achieving social, school and workplace integration(E-20.1)<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-act-to-secure-handicapped-persons-in-the-exercise-of-their-rights-with-a-view-to-achieving-social-school-and-workplace-integratione-20-1-3\" style=\"display: none;\">\r\n\t\t\t\t<p>In Qu\u00e9bec, section 67 of this act requires public transit authorities to prepare a \u201cdevelopment program for the purpose of providing, within a reasonable period, public transportation for handicapped persons within the territory served by it\u201d.<\/p>\n<p>These regulatory and normative frameworks are essential tools to ensure equitable access to transportation for persons with disabilities, while encouraging organizations to adopt more inclusive and proactive practices.<\/p>\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color has-text-color has-black-color wp-elements-8a233a26fc0598642e3a92e9ea372805\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Good practices to strengthen the air and rail transportation component of your action plan<\/h2>\n\n\n\n<p>Harmonizing practices across the different territories and modes of transportation is essential to guarantee an accessible transportation chain. Here are some concrete measures to incorporate into your action plans. Strategies are divided between service providers and provincial authorities. Other fact sheets in this guide should also be consulted, such as those covering evacuation, communication or customer service measures.<\/p>\n\n\n\r\n<div class=\"accordions-block list-counter\">\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-recommended-practices-for-service-providers-1\" aria-expanded=\"false\" aria-controls=\"panel-recommended-practices-for-service-providers-1\"> Recommended practices for service providers<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-recommended-practices-for-service-providers-1\" style=\"display: none;\">\r\n\t\t\t\t<h4>Acting on the entire travel chain<\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Adopting voluntary standard<\/strong>s: For providers not subject to legal obligations, voluntarily aligning practices with standards such as those of the ATPDR or of Ontario or Manitoba.<\/li>\n<li><strong>Auditing the stages of the customer journey<\/strong>: Identifying gaps at each stage (information, purchasing, boarding, customs). Soci\u00e9t\u00e9 Logique\u2019s <a href=\"http:\/\/www.bv.transports.gouv.qc.ca\/mono\/1067439.pdf\">Guide pratique pour l\u2019\u00e9laboration et la mise en \u0153uvre d\u2019un plan de d\u00e9veloppement<\/a> [Practical guide for preparing and implementing a development plan] provides a detailed methodology for transit authorities.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Carrying out exploratory walks<\/strong>: Collaborating with travellers with disabilities to assess existing infrastructure and vehicles.<\/li>\n<li><strong>Establishing service standards<\/strong>: Documenting and communicating clear procedures for boarding and disembarking persons with disabilities.<\/li>\n<\/ul>\n<h4>Making the experience predictable and safe<\/h4>\n<ul>\n<li>Informing users on accessibility: Publishing clear information on network accessibility and adapted services on your website. Any incidents or breakdowns should be mentioned.\n<ul>\n<li>For example, the <a href=\"https:\/\/www.aircanada.com\/ca\/en\/aco\/home\/plan\/accessibility\/seating-options.html#\/\" target=\"_blank\" rel=\"noopener noreferrer\">Accessible travel<\/a> section on Air Canada\u2019s website describes aircraft features, while the SNCF uses plain language and pictograms to effectively present its <a href=\"https:\/\/www.sncf-connect.com\/en-en\/accessibility\/preparation-trip-services\" target=\"_blank\" rel=\"noopener noreferrer\">adapted services<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Designing visual aids: Facilitating understanding of the various stages of the journey via emergency measure videos, guides or specialized tools:\n<ul>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=auVCW7Inv0E\" target=\"_blank\" rel=\"noopener noreferrer\">Taking a trip in VIA Rail\u2019s Accessible Train Cars<\/a>.<\/li>\n<li>The series <a href=\"https:\/\/otc-cta.gc.ca\/eng\/publication\/take-charge-your-travel-a-guide-travellers-disabilities\" target=\"_blank\" rel=\"noopener noreferrer\">Take Charge of Your Travel: A Guide for Travellers with Disabilities<\/a> produced by the Canadian Transportation Agency<\/li>\n<li>The visual guide <a href=\"https:\/\/staticcontent.transat.com\/airtransat\/pdf\/FR\/enfants-en-premiere-fr.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Prendre l\u2019avion<\/a> [Taking the plane] by Autism Little Learners and Air Transat.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Encouraging innovation in accessibility<\/h4>\n<ul>\n<li><strong>Collecting disaggregated data<\/strong>: Measuring the impact of the programs on passengers with disabilities.<\/li>\n<li><strong>Creating an exchange network<\/strong>: Establishing cross-organizational partnerships to share innovations and best practices.<\/li>\n<li><strong>Testing new technologies<\/strong>: Incorporating usability testing to anticipate needs and gaps.<\/li>\n<li><strong>Proactive monitoring<\/strong>: Monitoring regulatory and technological developments to ensure projects align with emerging issues. Here are some concrete examples:\n<ul>\n<li>The <a href=\"https:\/\/www.transportation.gov\/briefing-room\/secretary-buttigieg-announces-proposed-rule-ensure-passengers-who-use-wheelchairs-can\" target=\"_blank\" rel=\"noopener noreferrer\">new <em>Air Carrier Access Act<\/em> (ACAA) measures<\/a> proposed by the U.S. Department of Transportation (DOT) aim to respond to the finding that <a href=\"https:\/\/www.transportation.gov\/briefing-room\/air-travel-consumer-report-december-2023-full-year-2023-numbers\" target=\"_blank\" rel=\"noopener noreferrer\">more than 1.38%<\/a> mobility aids are damaged during journeys.<\/li>\n<li>The requirement for <a href=\"https:\/\/www.smithsonianmag.com\/smart-news\/airplane-bathrooms-accessible-wheelchairs-180982646\/\" target=\"_blank\" rel=\"noopener noreferrer\">accessible toilets in new single-aisle planes<\/a>, planned for 2026 in the United States.<\/li>\n<li>The development of <a href=\"https:\/\/www.travelweekly.com\/Travel-News\/Airline-News\/Delta-unveil-seat-design-wheelchair-users\" target=\"_blank\" rel=\"noopener noreferrer\">prototype seat designs<\/a> allowing people in wheelchairs to remain in their wheelchair during the flight.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Conducting innovative pilot projects<\/strong>: Testing innovative systems to improve the experience for travellers with disabilities, such as:\n<ul>\n<li>The <a href=\"https:\/\/www.youtube.com\/watch?v=0AtMjElH2f0&amp;ab_channel=GroupeSNCF\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Mon assistant visuel<\/em><\/a> application, which transcribes the announcements made orally on board SNCF trains.<\/li>\n<li>The <a href=\"https:\/\/www.youtube.com\/watch?v=ZSEI0Fdf6y8&amp;ab_channel=WHILLUS\" target=\"_blank\" rel=\"noopener noreferrer\">WHILL Autonomous Drive System<\/a>, a motorized mobility aid capable of moving autonomously.<\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=3e20Rc5xPW8\" target=\"_blank\" rel=\"noopener noreferrer\">Adapted baggage carts<\/a> for use with a mobility aid.<\/li>\n<li>Spatial tracking solutions for blind people, such as <a href=\"https:\/\/exo.quebec\/fr\/a-propos\/medias-publications\/communiques-presse\/exo-et-NaviLens-mobilite-inclusive\" target=\"_blank\" rel=\"noopener noreferrer\">Navilens<\/a> for EXO or <a href=\"https:\/\/www.newswire.ca\/fr\/news-releases\/toronto-pearson-est-le-premier-aeroport-au-canada-a-offrir-une-technologie-novatrice-qui-ameliore-l-accessibilite-pour-les-voyageurs-atteints-d-une-perte-de-la-vue-811409463.html\" target=\"_blank\" rel=\"noopener noreferrer\">Aira<\/a> for the Toronto-Pearson Airport.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Developing targeted and inclusive programs<\/strong>: Proposing initiatives that meet the specific needs of a diverse clientele:\n<ul>\n<li>The Sunflower program by <a href=\"https:\/\/www.yulexpress.com\/en\/2024\/05\/adm-aeroports-de-montreal-partners-with-the-sunflower-program-for-more-accessible-travel\/\" target=\"_blank\" rel=\"noopener noreferrer\">Montr\u00e9al Airport<\/a>, which allows travellers with non-visible limitations to discreetly signal their accommodation needs.<\/li>\n<li>The ARTM\u2019s <a href=\"https:\/\/www.artm.quebec\/organiser\/mobilite-inclusive\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Mobilit\u00e9 inclusive<\/em><\/a> program, which helps persons with disabilities learn how to use the regular network.<\/li>\n<li>The <a href=\"https:\/\/www.admtl.com\/en-CA\/community?redirect=false\" target=\"_blank\" rel=\"noopener noreferrer\">Premium Kids<\/a> program deployed by A\u00e9roports de Montr\u00e9al and its partners to familiarize children with the various airport processes.<\/li>\n<li>Air Canada\u2019s <a href=\"https:\/\/www.aircanada.com\/ca\/fr\/aco\/home\/plan\/accessibility\/severe-allergies.html#\/\" target=\"_blank\" rel=\"noopener noreferrer\">buffer zone<\/a> aims to reduce the presence of allergens around people with severe allergies.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Developing actions in collaboration with a multitude of partners and service providers<\/h4>\n<ul>\n<li><strong>Engaging complementary service providers<\/strong>: Designing specific projects or components to involve nearby businesses, the local transport network and taxi services. The aim is to ensure optimum fluidity in the journey.\n<ul>\n<li>For example, in 2022, A\u00e9roports de Montr\u00e9al introduced a <a href=\"https:\/\/www.admtl.com\/sites\/default\/files\/2022\/2022-01-24-Conditions_particulieres-Vehicules-Adaptes.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">category of adapted taxis to its permit system<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Strengthening partnerships to clarify accessibility responsibilities<\/strong>: Implementing initiatives that clearly define the chain of responsibilities, whether for travel or site accessibility. Railway crossings and multi-modal travel are good examples of this approach.<\/li>\n<li><strong>Promoting inclusion among partners<\/strong>: Adopting a policy to reserve at least one position for a person with a disability or a representative association in partner bodies.\n<ul>\n<li>For example, A\u00e9roports de Montr\u00e9al\u2019s <a href=\"https:\/\/www.admtl.com\/en-CA\/corporate\/about-us\/governance\/advisory-committee?redirect=false\" target=\"_blank\" rel=\"noopener noreferrer\">Community Advisory Committee<\/a> already applies this practice.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Complying with legal requirements regarding representation<\/strong>: The <a href=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cs\/s-30.01\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Act respecting public transit authorities<\/em> (S-30.01)<\/a> requires a paratransit user to sit on the board of directors of the transport companies concerned (section 83).<\/li>\n<\/ul>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-recommended-practices-for-provincial-authorities-2\" aria-expanded=\"false\" aria-controls=\"panel-recommended-practices-for-provincial-authorities-2\">Recommended practices for provincial authorities<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-recommended-practices-for-provincial-authorities-2\" style=\"display: none;\">\r\n\t\t\t\t<h4>Empowering service providers to improve their accessibility<\/h4>\n<ul>\n<li><strong>Adopting stringent provincial transportation accessibility legislation or standards<\/strong>: Drawing on the requirements of the <em>Accessible Transportation for Persons with Disabilities Regulations<\/em> (ATPDR) or legislation in force in Ontario and Manitoba. These standards should cover infrastructure, vehicles, information and assistance, compliance timeframes and penalties for non-compliance. Intermodality issues must also be included in these requirements.<\/li>\n<li><strong>Implementing a centralized data system for passengers with disabilities<\/strong>: Developing an integrated platform including a single medical form, as proposed during the <a href=\"https:\/\/www.canada.ca\/en\/transport-canada\/news\/2024\/05\/ministers-rodriguez-and-khera-hosted-a-national-air-accessibility-summit.html\" target=\"_blank\" rel=\"noopener noreferrer\">Summit<\/a>.<\/li>\n<li><strong>Revising subsidy programs to incorporate accessibility criteria<\/strong>:\n<ul>\n<li>Making all funding requests subject to accessibility conditions being met.<\/li>\n<li>Providing a verification mechanism and a reimbursement clause for non-compliance with accessibility obligations.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Creating a subsidy program dedicated to upgrading accessibility<\/strong>: Funding initiatives to ensure accessibility at all stages of the travel journey.\n<ul>\n<li>For example, the program <a href=\"https:\/\/www.quebec.ca\/transports\/aide-financiere\/mobilite-reduite\/vehicules-collectifs-accessibles\/transformation-autobus\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Aide financi\u00e8re \u00e0 la transformation d\u2019autobus accessibles aux personnes se d\u00e9pla\u00e7ant en fauteuil roulant<\/em><\/a><u> [Financial assistance for wheelchair-accessible bus conversions]<\/u> is useful, although it remains insufficient on its own.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Encouraging accessibility innovation through specific grants<\/strong>: Proposing a program to promote and support innovative solutions that improve accessibility in transportation and infrastructure.<\/li>\n<\/ul>\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-rose-light-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Available resources<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Subsidies<\/h3>\n\n\n\n<p>The Ministry of Transport and Sustainable Mobility offers several subsides related to <a href=\"https:\/\/www.transports.gouv.qc.ca\/fr\/aide-finan\/programmes-aide\/Pages\/maritime-aerien-ferroviaire.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">air and rail transport<\/a>ation and for the <a href=\"https:\/\/www.transports.gouv.qc.ca\/fr\/aide-finan\/transport-collectif\/Pages\/transport-collectif.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">rail transportation of transit companies<\/a>. Municipalities may also benefit from a <a href=\"https:\/\/www.transports.gouv.qc.ca\/fr\/aide-finan\/municipalites\/Pages\/programme-entretien-amelioration-passages-a-niveau.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">level crossing development subsidy<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Documents<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/otc-cta.gc.ca\/eng\/accessible-transportation-persons-disabilities-regulations\">Accessible transportation<\/a> section, Canadian Transportation Agency.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.oecd.org\/en\/publications.html\">Improving Transport Accessibility for All: Guide to Good Practice<\/a>, European Conference of Ministers of Transport.<a href=\"https:\/\/www.oecd-ilibrary.org\/fr\/transport\/ameliorer-l-acces-aux-transports-pour-tous_9789282101421-fr\"><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.tsb.gc.ca\/eng\/medias-media\/fiches-facts\/r16m0026\/r16m0026-20180215-03.html\">Examples of design and safety features to improve railway crossings<\/a>, Transportation Safety Board of Canada.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.cerema.fr\/fr\/centre-ressources\/boutique\/accessibilite-traversees-pietonnes-aux-passages-niveau\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Accessibilit\u00e9 des travers\u00e9es pi\u00e9tonnes aux passages \u00e0 niveau<\/em><\/a> [Pedestrian crossing accessibility at level crossings], Cerema publications.<\/li>\n<\/ul>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n<div class=\"highlight-box\">\r\n    <div class=\"acf-innerblocks-container\">\n\n<p>Fact sheet prepared in collaboration with Julie-Anne Perrault, universal accessibility consultant, with feedback from K\u00e9roul, and Mohamed Reda Khomsi (ESG UQAM).<\/p>\n\n<\/div>\r\n<\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-secondary-background-color has-text-color has-white-color wp-elements-595247172d318cec69893662217d95bd\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Fiches connexes dans ce guide<\/h2>\n\n\n<div class=\"highlight-posts\">\r\n    <div class=\"row g-3\" role=\"list\">\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/procurement\/\">Procurement<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"955\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-955x1024.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-955x1024.png 955w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-280x300.png 280w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-768x823.png 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier.png 1384w\" sizes=\"auto, (max-width: 955px) 100vw, 955px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/oral-and-written-communication\/\">Oral and written communication<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-889x1024.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-889x1024.png 889w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-260x300.png 260w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-768x885.png 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-1333x1536.png 1333w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference.png 1432w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/digital-communications\/\">Digital communications<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"953\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques.png 936w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques-295x300.png 295w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques-768x782.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/design-and-delivery-of-programs-and-services\/\">Design and delivery of programs and services<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"934\" height=\"954\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services.png 934w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services-294x300.png 294w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services-768x784.png 768w\" sizes=\"auto, (max-width: 934px) 100vw, 934px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/built-environment\/\">Built environment<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"812\" height=\"889\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati.png 812w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati-274x300.png 274w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati-768x841.png 768w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/emergency-measures-and-public-safety\/\">Emergency measures and public safety<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-853x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-853x1024.jpg 853w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-250x300.jpg 250w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-768x922.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence.jpg 887w\" sizes=\"auto, (max-width: 853px) 100vw, 853px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/customer-service\/\">Customer service<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"764\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-764x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-764x1024.jpg 764w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-224x300.jpg 224w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-768x1030.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele.jpg 816w\" sizes=\"auto, (max-width: 764px) 100vw, 764px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/transport-adapte-et-accessible\/\">Paratransit and accessible transit<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-739x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-739x1024.jpg 739w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-217x300.jpg 217w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-768x1064.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte.jpg 820w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n            <\/div>\r\n<\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\n<p><\/p>\n","protected":false},"featured_media":1330,"template":"","meta":{"_acf_changed":true},"class_list":["post-1329","fiche","type-fiche","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00a0Air and train travel - Universal Accessibility Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/air-and-train-travel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00a0Air and train travel - Universal Accessibility Guide\" \/>\n<meta property=\"og:url\" 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