{"id":1336,"date":"2025-07-07T12:27:07","date_gmt":"2025-07-07T16:27:07","guid":{"rendered":"https:\/\/guide.cophan.org\/?post_type=fiche&#038;p=1336"},"modified":"2025-10-23T10:46:13","modified_gmt":"2025-10-23T14:46:13","slug":"transport-adapte-et-accessible","status":"publish","type":"fiche","link":"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/transport-adapte-et-accessible\/","title":{"rendered":"Paratransit and accessible transit"},"content":{"rendered":"\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Overview of the situation<\/h2>\n\n\n\n<p>Transportation is the cornerstone of social participation. Without it, it becomes almost impossible for persons with disabilities to access health services, education, employment, or even recreation. In several regions of Qu\u00e9bec, paratransit is in a fragile state, a situation amplified by a precarious supply of alternative transportation. This directly impacts essential services such as pre-hospital emergency care (ambulances).<\/p>\n\n\n\n<p>Moreover, the current reality does not take into account the risks faced by citizens who turn to alternative and sometimes illegal means of transport that fall far short of the expected safety standards (lack of permit, inadequate driver training, non-compliant vehicles, etc.). It also ignores the impact of the ever-increasing cost of living resulting from the pandemic and international conflicts.<\/p>\n\n\n\n<p>Paratransit in Qu\u00e9bec suffers from a glaring lack of funding and political attention. It is also affected by Bill 17 (taxi reform), particularly in the regions, which compromises the accessibility and quality of services for persons with disabilities. These issues deserve urgent and ongoing attention from the government.<\/p>\n\n\n\n<p>Paratransit is much more than a service\u2014it is a vital necessity to ensure the independence and dignity of persons with disabilities. It is imperative that concrete actions be taken to strengthen this pillar of social participation, in collaboration with all stakeholders<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Taxi transportation: necessary measures<\/h3>\n\n\n\n<p>In the taxi industry, several solutions could improve the situation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved working conditions: Review driver compensation to make salaries more competitive.<\/li>\n\n\n\n<li>Tax credits and measures: Provide tax incentives to facilitate driver recruitment.<\/li>\n\n\n\n<li>Local calls for tenders: Encourage local businesses to bid in calls for tenders to support the regional economy.<\/li>\n<\/ul>\n\n\n\n<p>Reform of the <em>Programme de subvention aux v\u00e9hicules collectifs<\/em> is essential. This could include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adapting used vehicles in good condition rather than requiring new vehicles.<\/li>\n\n\n\n<li>Increased subsidies to cover modification costs and inclusion of microbuses.<\/li>\n\n\n\n<li>Support for vehicle purchases, given prices have increased significantly.<\/li>\n\n\n\n<li>Driver training to ensure quality service.<\/li>\n<\/ul>\n\n\n\n<p>In September 2023, Deputy Prime Minister and Minister of Transport and Sustainable Mobility, Genevi\u00e8ve Guilbault, announced an annual increase of $3 million to renew and increase the fleet of adapted vehicles. However, there are still many needs to be met.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sustainable mobility action plan<\/h3>\n\n\n\n<p>The sustainable mobility action plan of the Minist\u00e8re des Transports et de la Mobilit\u00e9 durable (MTMDQ) includes provisions for paratransit. However, to ensure more effective management, municipal groupings are needed, accompanied by equitable financial means and transparent accountability. Better participation of persons with disabilities in the management of complaints is also expected, with a view to inclusion, safety and dignity. This issue is critically important because without transportation, access to health services, education, employment and recreation becomes extremely difficult.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Consultation committee on paratransit<\/h3>\n\n\n\n<p>In October 2023, Genevi\u00e8ve Guilbault also announced the creation of a consultation committee on paratransit, a commitment made to the Conf\u00e9d\u00e9ration des organismes de personnes handicap\u00e9es du Qu\u00e9bec (COPHAN). This committee, chaired by the MNA for Drummond-Bois-Francs, S\u00e9bastien Schneeberger, will propose concrete solutions based on customer needs to improve the accessibility and quality of services.<\/p>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color has-text-color has-black-color wp-elements-7f1e474386ccec62cbbf6a6f950f0812\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Good practices<\/h2>\n\n\n\r\n<div class=\"accordions-block list-counter\">\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-in-quebec-1\" aria-expanded=\"false\" aria-controls=\"panel-in-quebec-1\">In Qu\u00e9bec<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-in-quebec-1\" style=\"display: none;\">\r\n\t\t\t\t<p>Some regions benefit from an organized transportation company or a paratransit service. However, other more isolated or less structured regions struggle to provide adequate services, especially since users have little or no involvement in the organization of the services intended for them.\u00a0 The paratransit program needs to become more accessible and more structured throughout Qu\u00e9bec. Accountability and active participation of users must also be strengthened. Accounting statements alone don\u2019t tell the whole story. It is crucial to provide other data such as ridership, refusals of service and late trips that negatively impacted users lives.<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-in-canada-2\" aria-expanded=\"false\" aria-controls=\"panel-in-canada-2\">In Canada<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-in-canada-2\" style=\"display: none;\">\r\n\t\t\t\t<p>Vancouver is regarded as a model for public transit accessibility. All vehicles, including buses, trains and the Seabus ferry, as well as stations and terminals, are fully accessible to people with mobility disabilities.<a href=\"#_ftn1\"><sup>[1]<\/sup><\/a><\/p>\n<p>In British Columbia and Alberta, all taxis are accessible, allowing persons with disabilities to call a taxi and pay by meter. This example could inspire Qu\u00e9bec, which could gradually replace its current taxis with accessible vehicles.<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-international-3\" aria-expanded=\"false\" aria-controls=\"panel-international-3\">International<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-international-3\" style=\"display: none;\">\r\n\t\t\t\t<p>Toulouse also stands out as a model to follow, with all infrastructure, including public transit, accessible to people with mobility disabilities.<a href=\"#_ftn2\"><sup>[<\/sup><sup>2<\/sup><sup>]<\/sup><\/a><\/p>\n<p>&nbsp;<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-particularities-according-to-disability-type-4\" aria-expanded=\"false\" aria-controls=\"panel-particularities-according-to-disability-type-4\">Particularities according to disability type<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-particularities-according-to-disability-type-4\" style=\"display: none;\">\r\n\t\t\t\t<p>Neurodivergent individuals require specific adaptations when using the various transportation modes. This may include, for example, social inclusion efforts by other users and increased flexibility by carriers to reserve dedicated and adapted spaces.<\/p>\n<p>In 2010, the Regroupement des usagers du transport adapt\u00e9 (RUTA Montr\u00e9al), a member of COPHAN, developed the <a href=\"http:\/\/rutamtl.com\/wp-content\/uploads\/2021\/01\/GuideRutaMtl_2010Low-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Guide des besoins des personnes ayant des limitations fonctionnelles en mati\u00e8re de transport en commun<\/em><\/a> [Guide to public transit needs guide of persons with functional limitations]. Intended to promote universal accessibility, this guide lists the needs of persons with different functional limitations when using regular public transport.<\/p>\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-rose-light-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Available resources<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Documents :<\/h3>\n\n\n\r\n<ul class=\"list-advance\">\r\n                    <li class=\"list-items\" data-aos=\"fade-up\">\r\n                        <div class=\"list-content\">\r\n\t\t\t\t<p><a href=\"https:\/\/ici.radio-canada.ca\/nouvelle\/1180421\/mobilite-reduite-fauteuil-roulant-colombie-britannique\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Vancouver, un \u00ab\u2009mod\u00e8le \u00e0 suivre\u2009\u00bb en mati\u00e8re d\u2019accessibilit\u00e9<\/em><\/a>, Radio-Canada: Find out how Vancouver stands out for its public transit accessibility initiatives.<\/p>\n            <\/div>\r\n        <\/li>\r\n                    <li class=\"list-items\" data-aos=\"fade-up\">\r\n                        <div class=\"list-content\">\r\n\t\t\t\t<ul>\n<li><a href=\"https:\/\/www.mdph31.fr\/utiliser-les-transports-en-commun\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Mobilit\u00e9 et handicap : trouver des transports adapt\u00e9s<\/em><\/a>, MDPH Haute-Garonne (31): Guide to using paratransit services, with practical tips for persons with disabilities.<\/li>\n<\/ul>\n            <\/div>\r\n        <\/li>\r\n                    <li class=\"list-items\" data-aos=\"fade-up\">\r\n                        <div class=\"list-content\">\r\n\t\t\t\t<ul>\n<li><a href=\"http:\/\/rutamtl.com\/wp-content\/uploads\/2021\/01\/GuideRutaMtl_2010Low-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Guide des besoins des personnes ayant des limitations fonctionnelles en mati\u00e8re de transport en commun<\/em><\/a>, RUTA Montr\u00e9al: A practical tool identifying the needs of users with different functional limitations, developed to promote universal accessibility in public transit.<\/li>\n<\/ul>\n            <\/div>\r\n        <\/li>\r\n    <\/ul>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 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301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n<div class=\"highlight-box\">\r\n    <div class=\"acf-innerblocks-container\">\n\n<p>Fact sheet prepared by Mathieu No\u00ebl (COPHAN), in collaboration with Paul Lupien (COPHAN President and IN\u00c9\u00c9I-PSH representative), Serge Poulin (RUTA de Montr\u00e9al), Andr\u00e9 Pr\u00e9vost (COPHAN) and Martin Richer (RUTADP).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/ici.radio-canada.ca\/nouvelle\/1180421\/mobilite-reduite-fauteuil-roulant-colombie-britannique\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Vancouver, un \u00ab&nbsp;mod\u00e8le \u00e0 suivre&nbsp;\u00bb en mati\u00e8re d\u2019accessibilit\u00e9<\/em><\/a>, Radio-Canada<\/li>\n\n\n\n<li>Mobilit\u00e9 et handicap : trouver des transports adapt\u00e9s, MDPH Haute-Garonne.<\/li>\n<\/ol>\n\n<\/div>\r\n<\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-secondary-background-color has-text-color has-white-color wp-elements-db0dc9259c46f33eea99ed14f997a974\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" 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130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Fiches connexes dans ce guide<\/h2>\n\n\n<div class=\"highlight-posts\">\r\n    <div class=\"row g-3\" role=\"list\">\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/procurement\/\">Procurement<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"955\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-955x1024.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-955x1024.png 955w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-280x300.png 280w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier-768x823.png 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/panier.png 1384w\" sizes=\"auto, (max-width: 955px) 100vw, 955px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/oral-and-written-communication\/\">Oral and written communication<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-889x1024.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-889x1024.png 889w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-260x300.png 260w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-768x885.png 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference-1333x1536.png 1333w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/conference.png 1432w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/digital-communications\/\">Digital communications<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"953\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques.png 936w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques-295x300.png 295w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques-768x782.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/design-and-delivery-of-programs-and-services\/\">Design and delivery of programs and services<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"934\" height=\"954\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services.png 934w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services-294x300.png 294w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_conception-et-prestation-de-programmes-et-services-768x784.png 768w\" sizes=\"auto, (max-width: 934px) 100vw, 934px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/employment\/\">Employment<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"903\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi.png 813w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi-270x300.png 270w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi-768x853.png 768w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/built-environment\/\">Built environment<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"812\" height=\"889\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati.png 812w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati-274x300.png 274w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati-768x841.png 768w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/emergency-measures-and-public-safety\/\">Emergency measures and public safety<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-853x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-853x1024.jpg 853w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-250x300.jpg 250w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence-768x922.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_mesures_urgence.jpg 887w\" sizes=\"auto, (max-width: 853px) 100vw, 853px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/customer-service\/\">Customer service<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"764\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-764x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-764x1024.jpg 764w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-224x300.jpg 224w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele-768x1030.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/service-a-la-clientele.jpg 816w\" sizes=\"auto, (max-width: 764px) 100vw, 764px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n            <\/div>\r\n<\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n","protected":false},"featured_media":1337,"template":"","meta":{"_acf_changed":true},"class_list":["post-1336","fiche","type-fiche","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Paratransit and accessible transit - Universal Accessibility Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/transport-adapte-et-accessible\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Paratransit and accessible transit - Universal Accessibility Guide\" 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