{"id":1364,"date":"2025-07-07T13:31:13","date_gmt":"2025-07-07T17:31:13","guid":{"rendered":"https:\/\/guide.cophan.org\/?post_type=fiche&#038;p=1364"},"modified":"2025-10-23T10:05:27","modified_gmt":"2025-10-23T14:05:27","slug":"health-services","status":"publish","type":"fiche","link":"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/health-services\/","title":{"rendered":"Health services"},"content":{"rendered":"\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">What are medical and hospital services?<\/h2>\n\n\n\n<p>Health facilities, whether public or private, must commit to providing equal treatment to persons with disabilities in the use of their services, programs, goods and facilities, as well as their accessibility.<\/p>\n\n\n\n<p>They must ensure that persons with disabilities have the same opportunities to access services as others, under the same conditions and in the same place. This commitment applies not only to patients, but also to families, visitors and facility staff, whether they have visible or non-visible disabilities.<\/p>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Overview of the situation<\/h2>\n\n\n\n<p>Nearly 8 out of 10 persons with disabilities have at least one chronic condition. This is a much higher proportion than for people without disabilities. Persons with disabilities are also more likely to smoke and not engage in physical activity. The literature review revealed that persons with disabilities are more likely to develop secondary conditions, i.e., health problems that are more prevalent in them than in the rest of the population.<a href=\"#_ftn1\"><sup>[1]<\/sup><\/a><\/p>\n\n\n\n<p>The report indicates that persons with disabilities face more barriers to adopting healthy lifestyle habits than the rest of the population. These barriers include dependence on family caregivers, the need for support, the presence of more urgent needs, and difficulties in accessing transportation. It was noted that programs promoting healthy lifestyle habits, specifically adapted to persons with disabilities, would be particularly effective.<\/p>\n\n\n\n<p>In addition, the report highlights the lack of differentiated data regarding access to preventive care for persons with disabilities, especially women\u2019s participation in the Qu\u00e9bec Breast Cancer Screening Program.<\/p>\n\n\n\n<p>The report suggests that actions be taken to improve accessibility to programs promoting healthy lifestyles and to ensure that persons with disabilities have equal access to preventive care. This would reduce the health inequalities that they experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Percentage of Canadians with disabilities, by age group (2017 and 2022)<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Total population aged 15 and older<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-list-check\">\n<li><strong>2022<\/strong> : 27,0 %<\/li>\n\n\n\n<li><strong>2017<\/strong> : 22,3 %<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Youth (15\u201324 years)<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-list-check\">\n<li><strong>2022<\/strong> : 20,1 %<\/li>\n\n\n\n<li><strong>2017<\/strong> : 13,1 %<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Working-aged adults (25\u201364 years)<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-list-check\">\n<li><strong>2022<\/strong> : 24,1 %<\/li>\n\n\n\n<li><strong>2017<\/strong> : 20,0 %<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Seniors (65 years and older)<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-list-check\">\n<li><strong>2022<\/strong> : 40,4 %<\/li>\n\n\n\n<li><strong>2017<\/strong> : 37,8 %<\/li>\n<\/ul>\n\n\n<div class=\"highlight-box\">\r\n    <div class=\"acf-innerblocks-container\">\n\n<p><em>Notes: All changes from 2017 to 2022 are statistically significant.<br><\/em>Source:&nbsp;2022 Canadian Survey on Disability (3251)<br>Created with&nbsp;<a href=\"https:\/\/www.datawrapper.de\/_\/ThGX2\" target=\"_blank\" rel=\"noopener noreferrer\">Datawrapper<\/a><em><\/em><\/p>\n\n<\/div>\r\n<\/div>\r\n\n\n\n<h3 class=\"wp-block-heading\">Some barriers faced by persons with disabilities and how to address them:<\/h3>\n\n\n\n<p>Removing barriers that persons with disabilities face in accessing health care is critical. While these barriers persist in both developed and developing countries, their magnitude varies. Challenges include difficulties in accessing medical care and treatment, therapies, assistive technologies and education, as well as phenomena such as neglect, marginalization, exploitation, stigma and humiliation.<\/p>\n\n\n\n<p>Persons with disabilities often experience poorer health than the general population. Until recently, these disparities were often seen as an inevitable consequence of disability. However, it is now widely recognized that these inequalities can be due to discrimination and inequities in access to health care.<a href=\"#_ftn2\"><sup>[2]<\/sup><\/a><\/p>\n\n\n\n<p>In the health field, stigma and discrimination create additional barriers for persons with disabilities. These barriers are manifested in several ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Physical barriers<\/strong>, which prevent persons with disabilities from accessing clinics and hospitals.<\/li>\n\n\n\n<li><strong>Information barriers<\/strong>, which prevent persons with disabilities from accessing medical documentation, brochures and information materials intended for health promotion, prevention and protection.<\/li>\n\n\n\n<li><strong>Attitudinal barriers<\/strong>, which lead to discrimination that can have a significant impact on the rights of persons with disabilities, especially those with psychosocial disabilities.<\/li>\n\n\n\n<li><strong>Institutional barriers<\/strong>, which include legislation, practices and procedures that restrict access to health care for persons with disabilities.<\/li>\n<\/ul>\n\n\n\n<p>Services for people with physical, sensory or intellectual disabilities have also been criticized, particularly because of cultural barriers and communication issues. Differences in access to health and social services may arise depending on the availability of these services. In addition, the quality of services may vary between groups, with some not even aware that certain services exist, either due to their scarcity or because they are not offered to certain groups.<\/p>\n\n\n\n<p>It is important to improve access to the health care system for persons with disabilities and to ensure that it can respond quickly and appropriately to their needs.<\/p>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-green-light-background-color has-text-color has-black-color wp-elements-1511a303a9a78f0e859f109a1f2327db\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Standards and obligations<\/h2>\n\n\n\n<p>Under section 61.1 of the <em>Act to secure handicapped persons in the exercise of their rights with a view to achieving social, school and workplace integration<\/em>,<a href=\"#_ftn3\"><sup>[3]<\/sup><\/a> government departments, the vast majority of public agencies, including health care institutions, and municipalities with more than 15,000 inhabitants, are required to prepare, adopt and publish an annual action plan for persons with disabilities.<\/p>\n\n\n\n<p>Specifically, the legislation states that this action plan must be developed based on the barriers identified or observed regarding the integration of persons with disabilities and must specify the measures that will be taken in the coming years to address them.<\/p>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color has-text-color has-black-color wp-elements-10073dbba9631a1b31a6c10123d7ec94\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 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384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Good practices<\/h2>\n\n\n\n<p>The Accessibility for <em>Ontarians with Disabilities Act<\/em>, 2005 (AODA) is still in force. H\u00f4pital Montfort\u2019s policy on access to persons with disabilities combines the requirements of the Accessibility Standards for Customer Service regulation and the Integrated Accessibility Standards regulation, both of which are established under the AODA.<\/p>\n\n\n\r\n<div class=\"accordions-block list-counter\">\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-communication-1\" aria-expanded=\"false\" aria-controls=\"panel-communication-1\">Communication     <\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-communication-1\" style=\"display: none;\">\r\n\t\t\t\t<ul>\n<li>Communicating with persons with disabilities in a way that is tailored to their specific needs.<\/li>\n<li>Committing to providing fully accessible telephone services to all patients and clients.<\/li>\n<li>Offering patients\/clients the opportunity to communicate via email, TTY, or relay services if telephone communication is not suitable for their needs or is not available.<\/li>\n<li>Committing to providing invoices that are accessible to all clients. For this purpose, invoices should be available on request in the following formats: printed copy, large print or email.<\/li>\n<\/ul>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-assistance-2\" aria-expanded=\"false\" aria-controls=\"panel-assistance-2\">Assistance<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-assistance-2\" style=\"display: none;\">\r\n\t\t\t\t<ul>\n<li>Persons with disabilities can access public areas with their guide dog or service animal in accordance with infection control procedures.<\/li>\n<li>If a person with a disability is accompanied by a support person, the establishment ensures that they can enter together and that the person with a disability has access to their support person for the duration of their presence at these locations.<\/li>\n<li>The establishment may require a person with a disability to be accompanied by a support person in certain spaces, but only after consulting the person concerned and considering the relevant evidence.<\/li>\n<\/ul>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-notice-of-service-disruption-3\" aria-expanded=\"false\" aria-controls=\"panel-notice-of-service-disruption-3\">Notice of service disruption <\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-notice-of-service-disruption-3\" style=\"display: none;\">\r\n\t\t\t\t<p>The establishment notifies clients, when possible, of any disruption to essential facilities or services that persons with disabilities rely on. This notice shall include the reasons for the disruption, its estimated duration and, if applicable, the available alternative facilities or services. It shall be posted in public entrance areas, at the establishment\u2019s service counters and on its website.<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-accessible-formats-and-communication-aids-4\" aria-expanded=\"false\" aria-controls=\"panel-accessible-formats-and-communication-aids-4\">Accessible formats and communication aids <\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-accessible-formats-and-communication-aids-4\" style=\"display: none;\">\r\n\t\t\t\t<p>The establishment ensures that accessible formats and communication aids are provided to the person with disabilities. These formats and communication aids are provided in a timely manner, tailored to the specific accessibility needs of the individual and charged at a cost no greater than that paid by other users.<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-training-of-professionals-5\" aria-expanded=\"false\" aria-controls=\"panel-training-of-professionals-5\">Training of professionals<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-training-of-professionals-5\" style=\"display: none;\">\r\n\t\t\t\t<p>Educating health service professionals about the care needs of persons with disabilities is of fundamental importance. Beyond understanding their rights and their specific issues, organizations representing these individuals highlighted the ongoing attitudinal barriers in health care, such as condescending and ignorant attitudes by front-line staff. Negative attitudes and mistaken beliefs create major barriers to health care delivery for persons with disabilities.<\/p>\n<p>Actions to make health care services truly inclusive need to address these attitudinal barriers, not least by training health care professionals in the rights of people with disabilities. It is crucial to involve front-line care providers in such training, as they are in daily contact with persons with disabilities. Training is therefore essential to strengthen organizational and individual capacities in order to offer a range of health services so that persons with disabilities can fully integrate into their communities and live rewarding lives.<\/p>\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"accordion\" data-aos=\"fade-up\">\r\n            <h3 class=\"accordion-title\">\r\n                <a class=\"accordion-link\" role=\"button\" href=\"#panel-accessibility-standards-6\" aria-expanded=\"false\" aria-controls=\"panel-accessibility-standards-6\">Accessibility standards<\/a>\r\n            <\/h3>\r\n\r\n            <div class=\"accordion-panel\" id=\"panel-accessibility-standards-6\" style=\"display: none;\">\r\n\t\t\t\t<p>The F\u00e9d\u00e9ration des m\u00e9decins de France proposes accessibility standards regarding the entrance, waiting rooms and treatment rooms.<a href=\"#_ftn4\" target=\"_blank\" rel=\"noopener noreferrer\" name=\"_ftnref1\"><sup>[4]<\/sup><\/a> Specific criteria must be met to ensure easy and secure acces<\/p>\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n\n\n<h3 class=\"wp-block-heading\">Particularities according to disability type<\/h3>\n\n\n\n<p>The&nbsp;<a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/acts\/a-0.6\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Accessible Canada Act<\/em><\/a>&nbsp;requires the participation of persons with disabilities in the development of <a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/accessibility-plans.html\" target=\"_blank\" rel=\"noopener noreferrer\">accessibility plans<\/a>. About&nbsp;<a href=\"https:\/\/www150.statcan.gc.ca\/t1\/tbl1\/en\/tv.action?pid=1310037601&amp;request_locale=en\" target=\"_blank\" rel=\"noopener noreferrer\">6.2 million Canadians have disabilities<\/a>. Understanding the different types of disabilities and the barriers they face is vital in promoting their inclusion.<\/p>\n\n\n\n<p>Different types of disabilities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Vision or seeing disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Hearing disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Mobility, flexibility and dexterity disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Pain-related disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Learning disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Developmental disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Mental health-related disabilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\" target=\"_blank\" rel=\"noopener noreferrer\">Memory disabilities<\/a><\/li>\n<\/ul>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-rose-light-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Available resources\u00a0<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list is-style-list-check\">\n<li>Human Rights Code, R.S.O. 1990, CHAPTER H.19<\/li>\n\n\n\n<li><a href=\"https:\/\/mcc.ca\/accessibility\/\">Medical Council of Canada Policy<\/a> on new accessibility standards introduced under the <em>Accessibility for Ontarians with Disabilities Act<\/em>, AODA.<\/li>\n\n\n\n<li><a href=\"https:\/\/hopitalmontfort.com\/en\/corp\/accessibility-policy-people-disabilities\">Accessibility policy for people with disabilities<\/a><strong>, <\/strong>Monfort.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.ontario.ca\/laws\/statute\/05a11\"><em>Accessibility for Ontarians with Disabilities Act<\/em> (AODA)<\/a>: legislation that sets out a process for developing and enforcing accessibility standards.<\/li>\n\n\n\n<li>World Health Organization, <a href=\"https:\/\/www.un.org\/development\/desa\/dspd\/wp-content\/uploads\/sites\/22\/2022\/01\/Inclusive-Health-English.pdf\">Inclusive Health Services for Persons with Disabilities<\/a> &#8211; PDF.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-canada-regulations-guidance\/consultation\/key-concepts.html\">Annex: Key disability considerations and concepts<\/a>, Government of Canada.<\/li>\n\n\n\n<li><a href=\"https:\/\/healthcare.orisha.com\/blog\/professionnels-de-sante\/medecin\/normes-salle-attente-cabinet-medical\/#:~:text=Vous%20devez%20prendre%20en%20compte,g%C3%A9n%C3%A9ralement%20pas%20d'inconv%C3%A9nients%20majeurs\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Salle d\u2019attente d\u2019un cabinet m\u00e9dical<\/em><\/a> [Medical practice waiting room]<a href=\"https:\/\/healthcare.orisha.com\/blog\/professionnels-de-sante\/medecin\/normes-salle-attente-cabinet-medical\/#:~:text=Vous%20devez%20prendre%20en%20compte,g%C3%A9n%C3%A9ralement%20pas%20d'inconv%C3%A9nients%20majeurs\" target=\"_blank\" rel=\"noopener noreferrer\">,<\/a> Orisha Healthcare.<\/li>\n<\/ol>\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-white-background-color\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 238.344C206.263 238.344 185.5 217.595 185.5 191.999C185.5 166.404 206.263 145.655 231.875 145.655C257.487 145.655 278.25 166.404 278.25 191.999ZM371 238.346C400.271 238.346 424 214.632 424 185.38C424 156.128 400.271 132.415 371 132.415C341.729 132.415 318 156.128 318 185.38C318 214.632 341.729 238.346 371 238.346ZM39.75 337.655C39.75 348.625 30.8517 357.517 19.875 357.517C8.89834 357.517 0 348.625 0 337.655C0 326.686 8.89834 317.793 19.875 317.793C30.8517 317.793 39.75 326.686 39.75 337.655ZM112.625 370.758C130.919 370.758 145.75 355.937 145.75 337.654C145.75 319.372 130.919 304.551 112.625 304.551C94.3306 304.551 79.5 319.372 79.5 337.654C79.5 355.937 94.3306 370.758 112.625 370.758ZM278.25 337.656C278.25 363.251 257.487 384.001 231.875 384.001C206.263 384.001 185.5 363.251 185.5 337.656C185.5 312.06 206.263 291.311 231.875 291.311C257.487 291.311 278.25 312.06 278.25 337.656ZM371 384C400.271 384 424 360.287 424 331.034C424 301.782 400.271 278.069 371 278.069C341.729 278.069 318 301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n<div class=\"highlight-box\">\r\n    <div class=\"acf-innerblocks-container\">\n\n<p>Fact sheet prepared in collaboration with Andr\u00e9 Pr\u00e9vost and Mathieu No\u00ebl (COPHAN).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.ophq.gouv.qc.ca\/publications\/cyberbulletins-de-loffice\/express-o\/volume-17-numero-1-mai-2023\/nouvelles-de-loffice\/portrait-des-conditions-de-vie-des-personnes-handicapees.html\">Portrait of living conditions of persons with disabilities<\/a>, Office des personnes handicap\u00e9es du Qu\u00e9bec<\/li>\n\n\n\n<li><a href=\"https:\/\/www.un.org\/development\/desa\/dspd\/wp-content\/uploads\/sites\/22\/2022\/01\/Inclusive-Health-English.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Inclusive Health Services for Persons with Disabilities, WHO<\/a><\/li>\n\n\n\n<li>1 CQLR, c. E-20.1<\/li>\n\n\n\n<li><a href=\"https:\/\/www.fmfpro.org\/IMG\/pdf\/Accessibilite_11p.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Accessibility standards<\/a>, F\u00e9d\u00e9ration des M\u00e9decins de France<\/li>\n<\/ol>\n\n<\/div>\r\n<\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n\n\n\r\n\r\n<section class=\"container-eklo has-background has-secondary-background-color has-text-color has-white-color wp-elements-766d540196426c310e7103cefa2c9e1d\">\r\n    <div class=\"deco-circle custom-spacing\">\r\n        <svg width=\"233\" height=\"384\" viewBox=\"0 0 233 384\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <g clip-path=\"url(#clip0_59_24)\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M371 105.931C400.271 105.931 424 82.2176 424 52.9655C424 23.7135 400.271 0 371 0C341.729 0 318 23.7135 318 52.9655C318 82.2176 341.729 105.931 371 105.931ZM278.25 59.5862C278.25 85.1818 257.487 105.931 231.875 105.931C206.263 105.931 185.5 85.1818 185.5 59.5862C185.5 33.9907 206.263 13.2414 231.875 13.2414C257.487 13.2414 278.25 33.9907 278.25 59.5862ZM112.625 92.6906C130.919 92.6906 145.75 77.8696 145.75 59.5871C145.75 41.3046 130.919 26.4837 112.625 26.4837C94.3306 26.4837 79.5 41.3046 79.5 59.5871C79.5 77.8696 94.3306 92.6906 112.625 92.6906ZM19.875 79.4478C30.8517 79.4478 39.75 70.5552 39.75 59.5857C39.75 48.6162 30.8517 39.7236 19.875 39.7236C8.89834 39.7236 0 48.6162 0 59.5857C0 70.5552 8.89834 79.4478 19.875 79.4478ZM39.75 192C39.75 202.97 30.8517 211.862 19.875 211.862C8.89834 211.862 0 202.97 0 192C0 181.03 8.89834 172.138 19.875 172.138C30.8517 172.138 39.75 181.03 39.75 192ZM112.625 225.103C130.919 225.103 145.75 210.283 145.75 192C145.75 173.717 130.919 158.897 112.625 158.897C94.3306 158.897 79.5 173.717 79.5 192C79.5 210.283 94.3306 225.103 112.625 225.103ZM278.25 191.999C278.25 217.595 257.487 238.344 231.875 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301.782 318 331.034C318 360.287 341.729 384 371 384Z\" fill=\"#008FFF\"\/>\r\n            <\/g>\r\n            <defs>\r\n                <clipPath id=\"clip0_59_24\">\r\n                    <rect width=\"233\" height=\"384\" fill=\"white\"\/>\r\n                <\/clipPath>\r\n            <\/defs>\r\n        <\/svg>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!--\r\n       <div class=\"contrainer-title\">\r\n           <h2><\/h2>\r\n       <\/div>\r\n       -->        <div class=\"container-eklo-content\">\r\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Fiches connexes dans ce guide<\/h2>\n\n\n<div class=\"highlight-posts\">\r\n    <div class=\"row g-3\" role=\"list\">\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/violence-et-securite\/\">Violence and safety<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"835\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/auto-police.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Auto d&#039;une police de Montr\u00e9al\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/auto-police.jpg 814w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/auto-police-292x300.jpg 292w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/auto-police-768x788.jpg 768w\" sizes=\"auto, (max-width: 814px) 100vw, 814px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/transport-adapte-et-accessible\/\">Paratransit and accessible transit<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-739x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-739x1024.jpg 739w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-217x300.jpg 217w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte-768x1064.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_transport_adapte.jpg 820w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/digital-communications\/\">Digital communications<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"953\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques.png 936w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques-295x300.png 295w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_communications_numeriques-768x782.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/employment\/\">Employment<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"903\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi.png 813w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi-270x300.png 270w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_emploi-768x853.png 768w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/built-environment\/\">Built environment<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"812\" height=\"889\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati.png 812w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati-274x300.png 274w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_environnement_bati-768x841.png 768w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/environmental-health\/\">Environmental health<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"681\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/sante-environnementale-681x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/sante-environnementale-681x1024.jpg 681w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/sante-environnementale-200x300.jpg 200w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/sante-environnementale-768x1154.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/sante-environnementale.jpg 821w\" sizes=\"auto, (max-width: 681px) 100vw, 681px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/services-sociaux\/\">Social services<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_services_sociaux-768x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_services_sociaux-768x1024.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_services_sociaux-225x300.jpg 225w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/img_services_sociaux.jpg 833w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n                    <div class=\"col-xl-3 col-lg-4 col-md-6 col-12\">\r\n                <article class=\"news-item\" data-aos=\"fade-up\" data-clickable-permalink>\r\n                    <div class=\"news-item-content order-1\">\r\n                        <h3 class=\"news-item-title\">\r\n                            <a href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/urban-planning\/\">Urban planning<\/a>\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"news-item-thumbnail order-0\">\r\n                                                    <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/fenetre-du-Palais-des-congres-768x1024.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"fen\u00eatre du Palais des congr\u00e8s\" srcset=\"https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/fenetre-du-Palais-des-congres-768x1024.jpg 768w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/fenetre-du-Palais-des-congres-225x300.jpg 225w, https:\/\/guide.cophan.org\/wp-content\/uploads\/2025\/03\/fenetre-du-Palais-des-congres.jpg 819w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>                                            <\/div>\r\n                <\/article>\r\n            <\/div>\r\n            <\/div>\r\n<\/div>\r\n\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"border-container\"><\/div>\r\n<\/section>\r\n\r\n","protected":false},"featured_media":1377,"template":"","meta":{"_acf_changed":true},"class_list":["post-1364","fiche","type-fiche","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Health services - Universal Accessibility Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/health-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Health services - Universal Accessibility Guide\" \/>\n<meta property=\"og:url\" content=\"https:\/\/guide.cophan.org\/en\/thematic-fact-sheets\/health-services\/\" \/>\n<meta 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