This fact sheet provides guidelines to ensure that programs and services are designed and delivered in a way that is accessible to all people, including those with disabilities. The objective is to promote inclusion and ensure equal access to all public and private services.

This sheet aims to:

  • Ensure universal accessibility

    Design programs and services that are accessible from the outset to eliminate barriers.

  • Promote inclusion

    Incorporate accessibility principles into all aspects of service delivery.

  • Improve training and awareness

    Continuously train staff on inclusive practices and assistive technologies.

Importance of accessibility in the design and delivery of programs and services

Accessibility is essential to enable all citizens to participate fully in society. It ensures that persons with disabilities can access the same opportunities and services as everyone else, contributing to a more equitable and inclusive society.

Integrating accessibility into the design and delivery of programs and services is paramount to building an inclusive and equitable society. This requires an ongoing commitment, proper training, and a drive for continuous improvement. By following best practices and building on successful examples, organizations can create environments where everyone can fully participate and benefit from the services offered.

Standards and obligations

Good practices for improving the accessibility of programs and services

Nous suggérons quelques mesures concrètes, à adapter selon votre organisation

Available resources

  • Service Canada

    Service Canada has implemented various initiatives to make its services accessible, including customized online service options and service centres equipped with assistive technology.

  • Public Health Ontario

    Public Health Ontario has incorporated universal design principles into its health programs to ensure barrier-free access for all citizens.

  • Toronto Public Library

    The Toronto Public Library offers inclusive services such as audiobooks, Braille reading programs and computers for visually impaired users.

  • Vancouver Access Transit program

    The Access Transit program ensures that everyone can use public transit services, including people with physical or sensory disabilities.

  • University of Calgary

    The University of Calgary has implemented accessibility policies to ensure that all students, including those with disabilities, have access to inclusive and equitable education.

  • Office des personnes handicapées du Québec

    OPHQ is a government organization that promotes public programs for persons with disabilities in Québec, ensuring inclusion and accessibility for all citizens.

Fact sheet prepared in collaboration with François Bernier, HorizonB2B, with feedback from Idéaux (inclusive and universal accessibility design consulting firm).

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